At the moment we have our clients put empty bottles into the regular recycling process. This is for several reasons, but primarily because we would need to filter/treat Hallstein at the filling process. We are never willing to compromise on quality because Hallstein comes completely unfiltered and untreated — and no pumping involved.

We are working on a more guaranteed closed-loop solution where bottles will be sent directly to recycling facilities, and hope to have that process complete by the end of 2027. That would involve returning the empty bottles with a shipping label to a collection point for recycling.

We have also been researching the use of other compounds that would be even more efficient/recycled and potentially compostable, but don't anticipate being able to implement anything until the earliest 2027. Of course always with the goal in mind to keep the quality of Hallstein the same from source to our clients. 

Yes. Hallstein Water provides delivery service to homes, offices and business locations across the globe. Visit our Shop page to see if your country is available.

Yes, Hallstein is now available in 750ml glass bottles as well as our original 5-gallon bottle.

Visit our Shop page to see if your country is available.

Yes. You can manage your addresses in the My Account page to add additional locations for us to deliver to. If you have any questions, you can also reach us by phone at +1 (888) 988-9148 or email us at contact@hallsteinwater.com.

Login to your account and from the My Account page you will be able to update your delivery address information of your subscription. Upon updating, your next order will automatically ship to your new address. If you have any questions or trouble modifying your subscription plan, you can also reach us by phone at +1 (888) 988-9148 or email us at contact@hallsteinwater.com.

If you wish to cancel your subscription plan, you can do so from the My Account page in the subscription section by clicking the Cancel Subscription button. If you have any questions, you can also reach us by phone at +1 (888) 988-9148 or email us at contact@hallsteinwater.com.

Orders will be shipped generally the day after an order is placed.

USA: Depending on your location in the continental U.S. please allow for between 1-5 business days until you receive your Hallstein order.

Europe: Depending on your location in the continental Europe. please allow for between 3-6 business days until you receive your Hallstein order. Depending on your location in the United Kingdom please allow for between 1-5 business days until you receive your Hallstein order.

Caribbean: Our customer service representative will be in contact directly to estimate time of delivery. This varies by country.

Asia: Our customer service representative will be in contact directly to estimate time of delivery. This varies by country.

The vast majority of orders are shipped via UPS or other shipping carriers. For customers that order in bulk (more than 12 bottles at once) we work with less-than-truckload carriers to deliver.

No. We provide free shipping.

However, there are some exceptions (monthly deliveries): Hawaii and Alaska have a $50/bottle surcharge applied. We can work with clients to do bulk deliveries where a much smaller surcharge may apply or none at all. Please inquire at +1 888-988-9148 or contact@hallsteinwater.com.

If you are planning to travel within your account jurisdiction and have an ongoing subscription, Hallstein allows you to change the delivery address for your next order. To do so click on the Modify Delivery Address button from the My Account page and enter your new delivery address in the pop-up form. Just remember to change it back to your usual address once you are back from your travels. There is no reason to not take your Hallstein with you when traveling.

Alternatively, you may also choose to pause your subscription or delay your next delivery. You can also do these actions from your My Account page.

No! Water molecules actually are clusters of 5 or more H2O molecules bound together. Anything less would only appear as water vapor.

There are 3 main reasons why true water quality is extremely important:

1. Water should be free of contaminants that can make you ill or threaten your mortality.
2. Water should be there to hydrate you. You can survive for 3 weeks without food, but only up to 3 days without water!
3. True water quality should be analyzed for optimal hydration, which we believe includes the 8 core parameters.

Hallstein comes from deep in the Austrian Alps. Specifically, the source is located in the village of Obertraun in the Hallstatt- Dachstein/Salzkammergut region.

Deeper wells usually signify the aquifer is protected from environmental contaminants from above – ideally the depth of an artesian well should be 100 meters (330ft) or deeper. The Hallstein well is 214m (700ft) deep!

A high pH value is hugely important in drinking water, because its alkalinity helps return the body's pH back to neutral (7), balancing many of the acidic elements we encounter every day. An ideal drinking water to maintain good health has an alkaline pH level between 8 and 9.5 - Hallstein Water's pH level is 8.3

Yes. A water’s pH can be increased by adding sodium to the water.

We do not have a shelf life for Hallstein Water. Hallstein’s pristine quality renders it very stable as opposed to other filtered or treated waters that tend to break down. In addition, since we do not reuse our current bottles due to the potential particulate contamination risk caused by the washing process to reuse, the interior of the bottle is no threat to the quality of Hallstein.

The best way to store Hallstein is in a cool, dark and dry space in your home. Since our bottles arrive in individual boxes, should light be in the storage area, that is not a problem.

You can order directly on our website by going to our Shop page then simply choose the bottle amount and follow our easy checkout process. If you prefer, you can also reach us by phone at +1 (888) 988-9148 or email us at contact@hallsteinwater.com.

From time to time there is some calcification that happens on the inside of the neck of the glass bottles. Please know this is harmless and we have tested bottles for it. You can comfortably and safely drink Hallstein!

At this time Hallstein Water does not accept returns, but if you are unsatisfied for any reason, please don’t hesitate to contact us immediately at +1 (888) 988-9148 or email us at contact@hallsteinwater.com.

We rarely encounter material damage or missed deliveries with our carriers but it’s always the unfortunate possibility that a bottle/dispenser arrives damaged. If you feel that your product has arrived seriously damaged and is unfit for consumption, please contact us immediately at +1 (888) 988-9148 or email us at contact@hallsteinwater.com. We will work with you to find the best possible solution and send a replacement product if appropriate. For deliveries deemed missing, please allow up to 5 business days after placing your order before contacting us to ensure that the carrier has had sufficient time to deliver your shipment.